Englander Tranquility Fire Pit (12-TTFP)

This item qualifies for FREE shipping. Orders are processed 7 days a week and shipped Monday through Friday (excluding holidays). In stock – item will be shipped within (2) business days.

IMPORTANT: Please note that we cannot ship to a P.O. Box.

Curbside Freight Shipments
Heating appliances ship via tractor trailer and are limited to a curbside delivery. Freight carriers are specially trained and equipped to handle over sized and fragile items safely and efficiently. Please refer to the steps below to know what to expect for the delivery service.

Step 1 – Within 24 hours after your order is shipped you will receive a confirmation email providing tracking information.

Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Appointments are made Mondays – Fridays and you are usually given a 4-hours window to expect delivery during business hours. It is important that the phone number provided when ordering is a working number to contact you.

Step 3 – Curb side delivery completion – The driver will arrive with a lift-gate truck (truck sizes vary) and will lower the appliance onto the ground at the edge of your driveway. Due to company policy the driver is not authorized to move it further. Curbside delivery service does not include set up or assembly of items or removal of packaging materials, nor does it include bringing the items inside the home.

Step 4- Upon delivery, you will need to inspect and sign a Proof of Delivery Receipt for the shipment. Check for visible damage and if any damage is seen make sure that it is noted on the delivery receipt and take pictures of the damage. You have the right to refuse the delivery due to damage shown. For all transport damage issues please contact us immediately.

Englander products are eligible for returns within 30 days of purchase. Products must be returned in their original packaging with all parts, including the owner’s manual when it applies. When identified with missing packaging, parts or manuals, Zenkai Home reserves the right to deduct an amount equivalent to the missing and or damaged parts and packaging. Our customer service will issue the credit within 14 days of receipt of the returned products. The shipping and handling charges are not refundable. Returned parcels that are not clearly identified with a copy of the return document on the outside of the package will be refused and returned at the sender’s expense. Make sure to use a carrier that is able to provide a tracking number and proof of delivery for traceability purposes.

Warranty

Outdoor fireplaces and camp stoves come with a limited 6-month warranty from the date of purchase, against manufacturing defects. Our warranty does not cover damages caused by rust or excessive heat. The paint is not guaranteed. To preserve the appearance of your unit, paint it with high temperature stove or barbecue paint.

*Pictures required